I am so not a fan of help desks. It seems like more often than not they have merely say someone in front of an FAQ on their website and told them to look up whatever someone is calling in about. I CAN DO THAT!.
Secondly, the seriously have no desire to “help.” I should say, it is my opinion that they have no desire to help. I feel like the person on the other end, is watching the clock, counting away the hours and my phone call disturbs their counting.
I also hate when you call and discuss something at length with one answerer and call back later and there is no record of what was discussed.
I honestly think that customer service is dead.
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